Terms of Service and Disclaimer

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your" or "user") and Concrete Sleeper Retaining Walls Gold Coast ("we", "our", "us" or "Concrete Sleeper Retaining Walls Gold Coast") governing your access to and use of the website located at https://www.concretesleeperretainingwallsgoldcoast.au/ and the referral service we provide.

By accessing or using our website or service, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy.

If you are accessing or using our service on behalf of a business or entity, you represent and warrant that you have the authority to bind that business or entity to these Terms.

2. Service Description

2.1 Services Provided

Concrete Sleeper Retaining Walls Gold Coast provides a free referral service that connects Gold Coast homeowners with independent retaining wall professionals who can quote concrete sleeper retaining wall work. Our website provides general information about concrete sleeper retaining walls and allows you to send an enquiry so that a professional who services your area can contact you and quote.

Providers may pay us to receive enquiries through this website.

2.2 Sharing Your Enquiry

When you submit an enquiry, you agree that your details may be shared with independent service providers and that they may contact you about your enquiry. How we handle your information is set out in our Privacy Policy.

2.3 Service Limitations

Our service is subject to the following limitations:

• Enquiries are referred within the Gold Coast region and the suburbs our network partners service
• Availability of providers may vary based on demand, capacity and other factors
• Any work you engage a provider to carry out is subject to that provider's own terms and conditions
• We reserve the right to decline to refer any enquiry for any lawful reason

2.4 No Guarantee of Availability

We strive to ensure our website and service are available at all times, but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict availability of all or any part of our service for business or operational reasons.

3. AI-Powered Concierge: Recording, Transcription & Consent

By interacting with the AI-powered concierge widget on this site (text chat or voice), you acknowledge:

• You are speaking with an automated AI system, not a human, until you are explicitly transferred or called back by a person.
• Calls and chats may be recorded and transcribed for quality, training, and compliance purposes.
• Where recording requires consent under your state's law, the AI will state at the start of the call that the call may be recorded. If you do not consent, you can end the call and we will not retain a recording.

State-specific recording consent: Australian states differ on recording consent. NSW, QLD, WA, and the NT permit one-party consent (caller awareness is sufficient). VIC, SA, and TAS require all parties to consent before recording. The AI opener identifies itself and discloses recording in all calls regardless of state, so the higher standard is applied across the board.

You may opt out of the AI concierge at any time by ending the chat, hanging up, or contacting us via the standard form on this site.

4. Eligibility

To use our service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Not be prohibited from using our service under Australian law or any other applicable jurisdiction

By using our service, you represent and warrant that you meet these eligibility requirements.

5. User Obligations

5.1 Accurate Information

You agree to provide accurate, current and complete information when using our enquiry forms or otherwise communicating with us. You are responsible for maintaining the accuracy of your information.

5.2 Prohibited Uses

You agree not to use our website or service to:

• Violate any applicable laws, regulations or these Terms
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful, threatening, abusive, defamatory or otherwise objectionable content
• Submit an enquiry using another person's details without their permission
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the operation of our website or service
• Collect or harvest personal information from our website without authorisation
• Use automated systems (bots, scrapers and the like) without our express written permission
• Engage in any activity that could damage, disable or impair our service
• Impersonate any person or entity or misrepresent your affiliation
• Send unsolicited communications or spam

5.3 Compliance with Laws

You are responsible for ensuring your use of our service complies with all applicable laws and regulations in your jurisdiction.

6. Intellectual Property

6.1 Our Content

All content on our website, including but not limited to text, graphics, logos, images, software and the compilation thereof ("Content"), is the property of Concrete Sleeper Retaining Walls Gold Coast or our licensors and is protected by Australian and international copyright, trademark and other intellectual property laws.

6.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for personal, non-commercial purposes. This licence does not include the right to:

• Modify, reproduce or distribute our Content without written permission
• Use our Content for commercial purposes without our express consent
• Remove any copyright, trademark or other proprietary notices
• Frame or mirror any portion of our website

6.3 Trademarks

Concrete Sleeper Retaining Walls Gold Coast and any associated logos and service names are trademarks of Concrete Sleeper Retaining Walls Gold Coast. You may not use these trademarks without our prior written permission.

6.4 User Submissions

By submitting content to us (such as through enquiry forms or the AI concierge), you grant us a non-exclusive, royalty-free, perpetual and irrevocable licence to use, reproduce, modify and display such content in connection with our service.

7. Limitation of Liability

7.1 Website Provided "As Is"

Our website and service are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.

7.2 No Guarantee of Results

We do not guarantee any specific results from the use of our service, including that a provider will be available for your job or that any quote will match the indicative prices on our website.

7.3 Limitation of Damages

To the maximum extent permitted by law, Concrete Sleeper Retaining Walls Gold Coast and its owners, operators, employees, agents and affiliates shall not be liable for any:

• Indirect, incidental, special, consequential or punitive damages
• Loss of profits, revenue, data or business opportunities
• Damages arising from your use or inability to use our service
• Damages arising from any errors, mistakes or inaccuracies in our Content
• Damages arising from any referral to a service provider or any work carried out by a provider
• Unauthorised access to or alteration of your data
• Statements or conduct of any third party on our service

7.4 Maximum Liability

In any event, our total liability to you for all claims arising from or relating to these Terms or your use of our service shall not exceed the greater of: (a) the amount you paid to us in the 12 months prior to the claim; or (b) AUD $100.

7.5 Australian Consumer Law

8. Indemnification

You agree to indemnify, defend and hold harmless Concrete Sleeper Retaining Walls Gold Coast and its owners, operators, employees, agents and affiliates from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from or relating to:

• Your use of our website or service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit or transmit through our service

This indemnification obligation shall survive the termination of these Terms and your use of our service.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law principles.

Any legal action or proceeding arising from or relating to these Terms shall be brought exclusively in the courts of Queensland, Australia, and you consent to the personal jurisdiction and venue of such courts.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us to attempt to resolve any dispute informally. We will endeavour to resolve disputes within 30 days of receiving notice.

10.2 Mediation

If a dispute cannot be resolved informally, the parties agree to attempt to resolve the dispute through mediation administered by a mutually agreed mediator or, failing agreement, a mediator appointed by the Resolution Institute (Australia).

10.3 Legal Proceedings

If the dispute is not resolved through mediation within 60 days, either party may commence legal proceedings in accordance with Section 9 (Governing Law).

10.4 Exception

Nothing in this section prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

10.5 Disputes With Service Providers

Any dispute about quotes, work, materials, payment or warranties is a matter between you and the service provider you engaged.

11. Termination

11.1 Termination by You

You may stop using our service at any time. Any agreement you have entered into with a service provider is governed by that agreement.

11.2 Termination by Us

We may suspend or terminate your access to our service at any time, with or without notice, for any reason, including if we reasonably believe:

• You have violated these Terms
• You have engaged in fraudulent or illegal activity
• Your use poses a security risk to us or others
• Continued provision of the service is not commercially viable

11.3 Effect of Termination

Upon termination:

• Your right to use our service will immediately cease
• We may delete your data in accordance with our Privacy Policy
• All provisions of these Terms that should reasonably survive termination shall survive, including intellectual property provisions, limitation of liability, indemnification and governing law

12. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last updated" date at the top of these Terms
• Post the revised Terms on our website
• For material changes, we may provide additional notice

Your continued use of our service after any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you should stop using our service.

We encourage you to review these Terms periodically.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Concrete Sleeper Retaining Walls Gold Coast regarding your use of our service.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

13.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

15. Contact Us

If you have any questions about these Terms of Service or this Disclaimer, please contact us:

• Business: Concrete Sleeper Retaining Walls Gold Coast
• Email: quotes@concretesleeperretainingwallsgoldcoast.au
• Website: https://www.concretesleeperretainingwallsgoldcoast.au/